Refund policy

Refund Policy

At London's Natural Soap Bars, every bar is handcrafted in small batches with care. Due to the personal nature of skincare and bath products, we cannot accept returns on opened or used soap bars.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at jdl@londonsnaturalsoap.com with your order number and photos of the issue. We will gladly work with you to provide a replacement, store credit, or refund when appropriate.

Customer satisfaction is important to us, and we encourage you to contact us with any concerns regarding your order.

Non-Returnable Items

• Opened or used soap bars
• Gift cards
• Clearance or final sale items

Order Cancellations

Orders may be canceled before they have been shipped. Once an order has been processed or shipped, it cannot be canceled.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund.

If you have any questions, please contact us at jdl@londonsnaturalsoap.com.